FAQ
Got Questions? We got Answers!
General Questions
Sunrgy Solar Distribution is continuously expanding its fulfillment and warehouse centers please reach out to your account manager or [email protected] for more information on our locations.
Please visit our shop and search the product you would like the spec sheet for. Below the in the product details field you will find a link that will take you directly to the spec sheet.
No problem we are here for you! Please use the Client Portal Button at the top of the page to view any Estimate, Invoices and even make a payment! If you have any troubles accessing your client portal or need Invoices via mail please contact [email protected]
Sunrgy prides itself on its competitive rates. Please send your quote to your sales manager and we will do our best to match or beat the price!
Yes, we carry all items needed for your solar installation including breakers, line side taps, conduit and much more!
Sunrgy has a wonderful logistics team and can deliver products anywhere within the United States. Please keep in mind anything outside of 100 miles from our headquarters is subject to an additional shipping fee.
We accept Cash, MasterCard, Visa, American Express, Discover & Check. Please note if paying by check and the amount supersedes $1500.00, we will hold the order until the check is cleared.
Yes, in order to open an account, we require a valid credit card to be on file at all times. The card will not be charged unless instructed.
Yes, at Sunrgy we have stringent security measures to ensure your full credit card information is not viewable by any employee (Including our accounting department). The only information viewable in our systems is the last 4- digits of your credit card so if you have multiple on file please specify which one you would like to use for your orders.
Product Purchasing
Please select Become A Client under our resources tab at the top of the page and complete the application. An Account manager will reach out to you and assist you in setting you up with your account as well as procuring any products you may need.
Sunrgy has a wonderful logistics team and can deliver products anywhere within the United States. Please keep in mind anything outside of 100 miles from our headquarters is subject to an additional shipping fee.
Our Staff at Sunrgy Solar Distribution is well trained in creating BOM’s for clients. Please send us over any plans and or information you have to [email protected] and we are more than glad to assist.
Not to worry, The Sunrgy Sourcing team will assist you in procuring any product you need at a competitive price!
Reach out to us at [email protected] and we can let you know if the product is currently available or out of stock for the moment.
Reach out to us at [email protected] and we can let you know if the product is currently available or out of stock for the moment.
Sure! Sunrgy offers client pick up. Just stop on by we are more than happy to give you a tour of our facilities as well.
Our new order cut off time is 3:00PM one day prior to delivery. For example, if you order on Monday before 3:00PM your products will be available for delivery Tuesday at 8:00AM. (Please note availability may be limited dependent on our stock levels for specific products)
Yes! You can pick up your item’s same day dependent on availability of the product you are purchasing.
You complete your client application. You request the products you need by sending over a site plan or speaking to your sales manager. We send you a quote. If you approve the quote we will send you an invoice for payment. Once payment is confirmed we will ship out your products.
Yes, Sunrgy Solar Distribution offers a wide variety of credit terms for small and large clients. We offer NET 7, NET 14, NET 21, and NET 30 accounts. To fill out a credit application please go to the navigation bar and select credit and submit. If approved we will provide your line of credit as soon as 24 hours.
Online Ordering
You can order our products by selecting Shop in the navigation bar. Then select and add the items to your cart. Select the check out button and proceed to complete all of the data requested.
Shipping is automatically calculated upon checkout dependent upon your location.
Yes, please select the field that says Pick Up upon check out and select the location you would like to pick up your product from.
Yes, we currently sell all of our products through multiple sales channels such as eBay, Esty & Amazon. Please reach out to us at [email protected] and a sales associate can send you a direct link to the product you are looking for through one of our other sales channels.
Yes, when ordered online if the products have not left our warehouse you may cancel your order with no re-stocking charges. To do this please email [email protected]
Return & Exchanges
Please go to the navigation bar and under the resources tab you will find a document to assist in the return / exchange process.
Yes, If the items arrived damaged please take pictures of the packaging as well as video during the un-packing process.
If the product has not been used and is in original packing we will provide a refund yet it is subject to a 5% restocking fee.
You can still return the product and we will provide a refund. The refund will be subject to a 15% re-stocking and repacking fee if the items are not in the original packaging. (Certain Products are not eligible for refund once used please reach out to your sales manager for further information)
At Sunrgy we have a simple RMA process that will allow you to immediately switch your items if they arrive in non-working condition. (Certain products require a directly Manufacturer RMA. Please reach out to your Sales Manager for more information on products we directly RMA)
Yes, we take exchanges if the products are in new condition and original packing. If they are not they will be subject to a 15% re-stocking fee.
